We sincerely regret any inconvenience you may have experienced due to receiving a defective or incorrect item. Please reach out to us through the contact  Return form provided in order section. Be sure to include your order number, the relevant article number, and a brief explanation of your concern. We will investigate the matter and respond to you promptly. service you want to list. Or feel free to customize the content with the actual information you want to write.

Returns are always at no cost to you. However, it is important to return items using the return label provided by LÀ RICHEZE.

To return products, please generate a return label in your account under the ‘Orders’ section.

If you need to return a defective item, please submit a complaint first.

Here is a simple guide for returning items:

Create Return Documents

- Create return paperwork Access your most recent order in the ‘Orders’ section.

- Click on the ‘Create return’ option.

- Select the items you wish to return and specify the reason.

- Click ‘Continue’ and choose your preferred shipping company for the return. Once you click ‘Continue,’ your return will be set up, and the return documents will be ready for printing.

Returning the parcel

Start by printing the necessary return documents. Then, place the withdrawal form inside the parcel along with the items you wish to return.

Seal the parcel and apply the return label, ensuring it obscures the old label.

When you have finished, take the parcel to a post office or parcel shop to complete the return.

Due to our limited stock, exchanges are not possible.

You are welcome to return an item during the return period and then place a new order for the same item in a different size or color if needed. I

f your order has not yet been packed, you can cancel it through the ‘Orders’ section.

The return documents you have created will be sent to the email address you entered during the form submission.

To learn how to initiate a return, please review this article:What is the process of returning the product?

The refund process may take up to 14 days once your return reaches our warehouse. While we typically process refunds more quickly, we appreciate your patience during busier periods when there may be a higher volume of packages to handle.

The timeline for your refund can also vary based on your payment provider; Refund process and duration by payment provider.

Before we can process your return, it must go through several steps to arrive at our facility.

After you send back the parcel, it will be taken to the carrier’s local distribution center. This is the final update you will see in the carrier’s tracking system, as we will take over from this point.

We will then transport your parcel to our warehouse and process it as quickly as possible.

If your return is approved, the refund will be issued to the original payment method used for your order. Once the process is complete, you will receive a notification, and the refund will be automatically credited back to your payment method.

A refund is available for items sent back to us within 30 days from the delivery date, with the exception of delivery fees.

We regret to inform you that we cannot facilitate exchanges. All returned items must be in their original condition—unworn, undamaged, and unused—with all tags still attached. Additionally, please ensure that any designer boxes or cases included with your order are returned as well. If any items are found to be damaged or missing, your refund may be affected. For further details, please refer to our complete Returns Policy.